Privacy Policy

Last updated: September 2026

I’m committed to looking after your personal information and being clear about how I use it. This privacy policy explains what information I collect, why I collect it and how I keep it safe when you enquire about or purchase a piece from By Eleanor Grace.

Who I am

By Eleanor Grace is a Manchester-based creative business run by Eleanor Clarkson.

If you have any questions about how your information is used, you can contact me at:

hello@byeleanorgrace.co.uk

What information I collect

Depending on how you interact with me, I may collect:

  • Your name

  • Email address

  • Telephone number, if you choose to provide it

  • Your town or city

  • Wedding or event dates

  • Details about your commission or the piece you’d like me to create

  • Photos, inspiration images and other files you send to me

  • Information relating to your order, payment and delivery

  • Any other information you choose to include when contacting me

If you contact me through Instagram or another social media platform, that platform may also process your information in accordance with its own privacy policy.

How I use your information

I use your information to:

  • Respond to enquiries and questions

  • Discuss your ideas and create personalised quotes

  • Plan and create your commission

  • Arrange payment, collection or delivery

  • Contact you about your commission

  • Keep records of orders and payments

  • Deal with any queries, problems or complaints

  • Improve my website and understand how people use it, where you have given permission for analytics cookies

  • Meet any legal or accounting requirements

I only collect and use information where I have a lawful reason to do so, such as responding to your enquiry, fulfilling an order, complying with a legal obligation or, where appropriate, with your consent.

Photos and inspiration

If you send me photos of yourself, your family, your pets, your wedding or anything else as part of your enquiry, I’ll use them only as needed to discuss and create your commission.

I won’t automatically use your personal photos or finished commission on my website or social media. If I’d like to share your piece, I’ll ask you first.

Who I share your information with

I don’t sell or rent your personal information.

I may need to share limited information with trusted third parties where this is necessary to run my business, for example:

  • Squarespace, which hosts my website and enquiry forms

  • Google Workspace, which I use for business email

  • Payment providers, where needed to process payments

  • Delivery or courier companies, where needed to deliver your order

  • Accountants or professional advisers, where necessary

  • Government, regulatory or law enforcement bodies where I am legally required to do so

These organisations may process information outside the UK. Where this happens, appropriate safeguards should be in place in accordance with applicable data protection law.

How long I keep your information

I don’t keep your personal information for longer than I need it.

Enquiry information that doesn’t result in a commission will generally be kept for up to 2 years after our last contact, unless I have a legitimate reason to keep it for longer.

Information relating to completed commissions, payments and financial records may need to be kept for longer to meet legal and accounting requirements.

Where information is no longer needed, I’ll securely delete or dispose of it.

Keeping your information safe

I take reasonable steps to keep your personal information secure and to prevent it from being lost, misused or accessed by someone who shouldn’t have access to it.

However, no online service can be guaranteed to be completely secure.

Your rights

Depending on the circumstances, you have rights under UK data protection law including the right to:

  • Ask to see the personal information I hold about you

  • Ask me to correct information that is inaccurate

  • Ask me to delete your information in certain circumstances

  • Ask me to restrict how your information is used in certain circumstances

  • Object to certain types of processing

  • Withdraw consent where I am relying on your consent

If you’d like to exercise one of these rights, email me at hello@byeleanorgrace.co.uk.

Complaints

If you have a concern about how I’ve handled your personal information, please contact me first at hello@byeleanorgrace.co.uk so I can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Changes to this policy

I may update this privacy policy from time to time if the way I use personal information changes or if the law changes. The latest version will always be available on this website.

Last updated: September 2026